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Prescribing Extra-label Drugs at Your Practice

medications for pets

As a veterinarian, you have probably prescribed extra-label drugs countless times to patients. While these medications may not have been designed for the specific species you are prescribing them to, veterinarians have been doing this for years. The veterinary version of some drugs are either incredibly expensive or simply don’t exist. Plus, they are completely safe in your experience.

While extra-label drugs may be safe for the animal to take, could there be other negative consequences?

Will your clients feel uncomfortable about it? Will they think it is unhealthy for the animal? Will it set a precedent for self-prescribing human drugs?

As a veterinarian, you have to think about things like this and decide how to mitigate these risks. Just because a drug is biologically safe to prescribe doesn’t mean you should prescribe it. It could hurt business, or lead to hurting the patient down the road.

What Do Clients Think?

The first thing to think about is the impression it makes on clients. With no explanation, clients could feel uneasy about their pets being prescribed extra-label drugs. This is especially true if they find out that those medications have not been tested on their pet’s species.

That being said, you as the veterinarian have great reasons to prescribe the medication, so communicate that. Tell them that they are saving hundreds of dollars by using extra-label drugs, and that, while the drugs may not have been tested on pets, they have been used on pets for many years. Assure them that extra-label drugs can be a safe and effective alternative to expensive veterinary medications.

Clients will appreciate this, knowing that you are taking into account their finances. Instead of walking away uneasy about your decision, they will walk away appreciating your service and are very likely to come back.

Will It Set a Precedent?

“If I can give Benadryl to my cat, I can probably give it Tylenol as well.” 

It is essential that you are clear with your patients that not all human medications can be used on animals. The last thing you want is for pet owners to think this – and for their pet to suffer because of it.

While you don’t want to go overboard, discuss the potential dangers of giving pets prescribed human drugs. It is even a good idea to give them a few examples of drugs they should definitely NOT give their pet.

While prescribing extra-label drugs at your practice is completely fine, it is important to understand the dangers, and to know what is going through your clients’ minds. Know how to mitigate the risks of extra-label drugs.

Client information sheets are a great way to get this information across.

client information sheets

VPR Cloud provides these client information sheets as just one of their many tools. Don’t confuse your clients with extra-label prescriptions. Instead, give them all the information they need. Give us a call to see what VPR Cloud can do for your vet practice.

Your Veterinary Practice Customers Crave Client Education

veterinary client with veterinarian in office

As Veterinarians, we have all know that veterinary client education is important. All the experts tell us we need to be educating clients. That’s great, but those are the experts – not the clients themselves.

Do customers actually care about veterinary client education?

They are bringing their pets in for us to heal. If we do that, then they should be happy, right? They are paying for their pets to be healed, not for us to explain complicated veterinary concepts to them. Is that next step necessary?

Let’s walk a mile in the client’s shoes.

What Do Clients Care About?

Clients vary widely. You have those that come in every few weeks because their cat seems sad, and you have those that show up once a year only when their dog is very ill. You have breeders with many animals, and you’ll have moms with the lone family pet.

All these different clients share one thing in common: They are paying for you to heal their pet. It doesn’t stop there, however. They also want to know what happened to their pet, what you did about it, what the side effects of the prescribed pet drugs can be – etc. They may seem like a needy bunch, but let’s put on a different perspective for a moment. Consider a car repair shop.

When you bring your car into the shop, you don’t drive it in and then take it back with a simple “it’s fixed”. Instead, they give it back, tell you what was wrong with it, what they did to fix it, what you may want to keep an eye on in the future, etc. Why? Because knowing how something has been fixed helps us to trust in the solution.

What Do Clients Complain About?

The biggest complaint that clients have (as I am sure you have seen in your practice) are the fees. Having an animal can be expensive, as all the veterinary visits add up. You also have to think about all the other expenses that go into having an animal.

costs of owning a pet

From www.peteducation.com

Understanding where they are coming from financially is a big step towards learning what to do about it.

What Do I Do About It?

All of the issues that bother clients revolve around the cost of your service not matching its value in their minds. Obviously, you are not going to lower your prices – and you shouldn’t. Instead, increase the value of your services.

Veterinary client education is the best way to do this.

Discuss with them:

  • What was wrong with their pet.
  • How to stop it from happening again.
  • What you are doing about it (prescriptions, splints, etc.) and how it will help.
  • What the medications you are prescribing do and any side effects.
  • What the next steps are in the care of their pet.

Most doctors would agree the problem with this is the time required to convey all of this information to the client. Luckily, I won’t leave you without a solution.

Client Information Sheets are the key to veterinary client education.

Client information sheets that summarize everything a client needs to know about the care of their furry family members. Simply print it out, give the client a 1-minute synopsis, and hand them the client sheet. It’s that easy.

Here is what they look like:

client information sheet

Client information sheets are a great way to give clients all the information they need. They’re simple, efficient, and effective. VPR Cloud is the tool that provides the client sheet above, and it does so in a very streamlined way. It couldn’t be easier. The best part? You can try it completely free with no credit card. Just sign up here and get started. See how you can increase client satisfaction through the use of client information sheets.

Pleasing Those on the End of the Leash

client satisfaction

When training to become a veterinarian, you think the hardest part of the job is going to be remembering the details of surgical protocol or scheduling. In reality, the hardest part of caring for the animals isn’t the animals at all but working with the humans that bring them in. We have all heard (and experienced) the horror stories of off-the-wall patients. To simplify their lives, every veterinarian wants to do his or her most to please the humans and increase client satisfaction. You don’t want to spend 30 minutes arguing with them while you could be using that time to help another patient.

Here are a few things you can do to make your interaction with clients a bit easier:

Show Compassion

When clients bring their animals to you, they are doing so in order for you to care for their pets in a way they can’t. This includes physically eliminating the ailment, but it is also showing that you truly care for the pet. Clients are willing to pay you for the service, but they want you to truly care about their pet as much as they do. I actually had a patient one time that said she switched veterinarians because the one she used to go to was “run too much like a business”. I hate to break it to those people, but veterinary practices are businesses.

You probably got into this profession because you care about animals, but after being in the industry for a while it can be easy to forget to show that emotion. You feel it as the vet, but it is important to portray to clients. Veterinarians have patients die, and worse, they also have the job of actually having to put the animals down. While it is always hard when this happens, it is important to put on a happy face even on the hard days.

It is important – for the success of your practice – that you show compassion to clients even under the most difficult circumstances. This will dramatically increase client satisfaction and reduce the number of problem patients.

Respect Their Finances

You have to practice veterinary medicine within the confines of your client’s financial situation. While you may be willing to pay to have the highest level of care for your pet, not everyone will. Because of this, it is good practice to try to give options to clients. Offer the top-of-the-line option and some cheaper alternatives. Show them the Cadillac, but let them know a Chevy will do. Only offering the most expensive option will give clients the feeling that they have only one very expensive option and that money is more important to you than their pet. Unfortunately, some people see veterinarians in the same light as used car salesman, so don’t give them any more reason to have that belief.

Client Education

One of the best ways to increase client satisfaction is to keep them informed. Clients generally bring in their animals worried because they do not know what is wrong. All they know is that their dog keeps throwing up. Simply giving their dog the necessary medications may cure the dog, but it won’t give the client peace of mind.

To give the client peace of mind, you have to give them enough information for them to understand exactly how that medication will help their dog not throw up. The problem is that this take time, and veterinarians (as you know) don’t have 20 minutes to walk through every prognosis, not to mention all the ways drugs could interact with patients. The way around this issue: client information sheets. These sheets give clients all they need to know about the medication being prescribed and how the veterinarian’s treatment will cure the pet. Now, instead of giving a 20-minute explanation, you can give a 3-minute one then hand them the client information sheet. Save time, and keep clients happy.

These three client satisfaction techniques will go far in keeping those at the end of the leash happy. While showing compassion and understanding their financial situation is a simple change within yourself, client information sheets need to be expertly put together. VPR Cloud offers full-service software that takes care of many of your veterinary needs like client information sheets. Dealing with humans is the hardest part of your job as a veterinarian, but it can also be the best part. Do your part in making your interactions with clients an enjoyable one.

The Business of Owning a Vet Practice

Frustration young female doctor sitting in her consulting room and looking at document.

Many future veterinarians have dreams of owning their own vet practice. They see the opportunity to help animals of all kinds and have flexible hours. Don’t want to work Sundays? No problem, just close the practice on Sundays.

While owning a vet practice can be a fantastic experience, too many people have a pie-in-the-sky attitude about what it will be like. Instead of rolling in dough, helping animals and having flexible hours, these hopefuls end up barely skimming by, putting animals to sleep, and working every weekend for months on end. Running a vet practice requires enormous sacrifices, both financially and emotionally.

That being said, it is possible for a veterinarian to open up a very successful vet practice. If you rely on a mentor, use debt appropriately, understand finances, and use the right tools, then you could be one of these success stories.

Get a mentor

As a business owner, one of the most important things is to know what you don’t know. Being trained as a veterinarian, you know a ton the biological makeup of a dog. That being said, you know very little about things like payroll. This is where a mentor comes in.

When I was starting my own practice, I was well aware of the fact that I (as with most vets) knew very little about business. That is why I looked for a mentor who could fill the gaps in my knowledge. I found the owner of a local accounting agency. With his advice, I learned how to do things like payroll and taxes. Without this relationship, I would not have had as firm a grasp of my finances.

Use debt appropriately

“Every time you borrow money, you’re robbing your future self.” ~ Nathan W. Morris

While there is a time and a place for debt, Morris has a good point. I have seen too many veterinarians open up shop with a $500,000 loan that they use to buy all state-of-the-art equipment. While this will allow you to do your job as a veterinarian superbly, as a business owner, it can ruin you. These same people are shocked when their payments come due and they only have a handful of clients.

I believe the best way to start a vet practice is to spend as little as possible to get the business up and running, and to get your minimum viable product (MVP) out the door. Buy used equipment. Keep marketing costs low by focusing on cheap channels like email and social media. Do some of the construction on your own. I actually turned an old pizza joint and turned it into the vet practice. Things like this will dramatically decrease the amount of debt that your practice is in – and, therefore, you’ll shorten your path to profitability.

No one wants debt, so minimize yours.

Understand Finances

As I mentioned earlier, finances – whether it be accounting, payroll or taxes –  is, for many vets, the most difficult area of running a practice. This is why I partnered with an accountant. As a business owner, the better understanding you have of your business’ financial position, the more profitable you will be.

Use the Right Tools

When owning a business, there are countless tools at your disposal. Which ones do you use, though? The key is to pick a tool that does everything you’ll need in one interface. When taking care of your accounting and bookkeeping, for example, have a tool like Quickbooks that budgets, creates reports, takes credit cards, does payroll and more. There is no need to have 5 different systems for each job.

As a vet practice, integrated tools are even more important because you have so many things to do. You need a dosage calculator, client information sheets, consent forms, formularies, and more, just to run efficiently. Until recent years, there was no system with all these capabilities. Luckily, there is now: VPR Cloud.

VPR Cloud integrates all of these tools and more with your practice management system. This integration and power is essential to keeping your vet practice running like a well-oiled machine.

If you want more information, or you want to see how VPR Cloud can revolutionize your business, head to VPRCloud.com and sign up for a free 14-day trial.

Why I Sold My Veterinary Practice

Business for sale. Background

As a veteran of the veterinary industry, I am often asked by colleagues how I ended up where I am today. Whether creating and selling a veterinary practice, working as a freelance small animal practitioner, or developing veterinary pharmacy software I have been deeply involved with the industry. I have seen the industry from many different perspectives. I have always loved hearing the stories of other veterinarians, so I have decided to share my own. I hope that my journey gives a hopeful (albeit realistic) perspective that future veterinarians can look to for guidance.

Here is my story:

How did it start?

As with most veterinarians, my love for animals started at a young age. I grew up on a farm and I always had a love for helping animals of all kinds. When heading to college, I aspired to be a veterinarian but always had the backup of becoming a “human nurse”. I practiced on people for a bit, but it didn’t bring me the same satisfaction so I decided to go the veterinary route and studied at the Virginia-Maryland College of Veterinary Medicine.

How did you come to own your own veterinary practice?

I never planned on opening up my own veterinary practice, but after a year and a half of experience, I moved to a new area with no nearby veterinary offices. The area, however, had great demand for one, so I decided to seize the opportunity and go for it.

While it was trial by fire and required a very steep learning curve, I loved it. I had a great mentor at BMC Accounting to help me with the business side, and together we made our way to profitability. It took a lot of hard work, but my love for animals coupled with my tenacious drive soon led to the birth of a healthy veterinary practice. The clients appreciated the dedication and compassion I had for my clients, and they weren’t worried that I was just in it for the money.

What Tips Would You Give Aspiring Veterinary Students wanting to open up a practice?

If I were talking to a student who was looking to open up a veterinary practice, I would first say congrats! I love the veterinary industry and while it is difficult, you are making a very positive impact on the lives of not only animals but the families who love them.

That being said, buckle up. Veterinary school teaches you a lot about how to take care of animals and almost nothing about what it takes to run your own business. The business side is the hardest part for many veterinarians simply because they don’t have the experience or training. What kind of insurances should you get? Should I use cash or accrual-based accounting? What equipment should I buy new versus used? These questions are just the tip of the iceberg, so make sure that you are partnering with someone who understands the intricacies of business (as I did) or at the very least get some training on the subject.

Also, it is a good idea to get some experience under your belt before going off on your own. Veterinary school teaches students a lot, but nothing can replace real-world experience. After 5-7 years you will have the confidence and know-how to start your own practice. You will also understand the difficulties of being a veterinarian. Most students underestimate the emotional cost of being a veterinarian, so make sure you are prepared.

At the end of the day, owning a veterinary practice is an amazing profession that has great rewards. That is why I decided to start up VPR Cloud. I come to work every day to create software that helps veterinarians everywhere do their job better. I couldn’t see myself in any other industry.

The 3 “Whys” of Veterinary Client Education

As a veterinarian, client education is essential to running a successful practice. You can do your job superbly, but if the owner does not do their part in giving medications and keeping an eye on the animal, then the pet won’t get better. Because of this, you spend a lot of time telling the pet owner about the treatment you performed, the side effects of any medications you are recommending, and more.

Why Veterinary Client Education is Important

At the end of the day, the fact that your clients come back is what’s keeping you in business. If clients came to you only once and then never returned, you would be out of business in a matter of months. Each client’s experience and level of satisfaction is the crux upon which their decision to return is based. If they have a good experience, they’ll likely return the next time their pet is sick. If they have a poor experience, they almost certainly won’t return. This begs the question of how you foster a positive experience. The answer? Veterinary client education.

Satisfaction post-purchase in any situation is dependent upon whether or not the value you received exceeds the price you paid. Clients are paying for your time, both to examine their pet and to satisfactorily explain to them what is wrong with their pet and how it will be fixed. You can be a top-notch vet, but if you do not take the time to explain your findings to the owner, then, in their eyes, you are only doing half your job.

Why Sufficient Veterinary Client Information is a Constant Battle

When you are trying to provide adequate veterinary client education, you are in a constant battle between two opposing forces: the need to spend the time explaining everything to the client, and the back to back (and sometimes double booked) appointment that you need to be on time for. Both of these are fundamental to the client experience, and you can’t avoid either. So, as a first-rate veterinarian, how do you handle it?

You only have so many hours in the day and you need to see as many clients as possible, so the only solution must lie in speeding up your processes. Unfortunately, it would be a mistake to try and rush through an exam in order to make more time to explain your findings. This is how you make mistakes, upset clients, and possibly risk litigation. You can explain your findings for hours, but if you came up with an incorrect diagnosis, then talking to your client will be a waste of time.

The second option is to increase the speed and efficacy of how you go about veterinary client education…

Why Aren’t You Using Client Information Sheets?

Luckily, with the advent of new technologies, this process has been made easier than ever with software like VPR Cloud. Simply preview a pre-populated information sheet with all the treatment and prescription information on it, then hand it over to your client. The sheet would look something like this:

print-prescription

After a brief 30-second conversation telling the client what is on the sheet and any next steps, you are ready to go take care of that next patient.

Don’t lose clients to other vets that are able to utilize technologies like these. Take a step in the right direction and sign up for a free demo for VPRCloud. See how client information sheets and many other tools can revolutionize your practice.

Veterinary Client Education: The New Niche for Your Practice

The veterinarian industry has a very competitive landscape that can make it difficult to stand out. Losing patients to the veterinarian down the road is an unfortunate reality if you can’t stand out. One way to stand out is to have superior customer service through the veterinary client education you provide to your clients. Too few veterinarians take the time to explain treatments to pet owners in a clear, jargon-free way they can understand. An extra two minutes can make a huge difference and create a happy customer who will come back time and time again.

Take a Moment

Everyone craves attention. Simply spending a small amount of time can significantly increase client satisfaction and give customers the confidence that you are paying attention to their needs and giving them top-notch service. Without customers, you’re out of business, and this is an easy way to satisfy them.

Spending time with clients and providing them with sufficient veterinary client education is even more important when you are a veterinarian, because of the fact that you are judged on your ability to cure whatever ailment the pet has. Often, treatment is only effective if the client provides the care you ask of them post-visit. If the pet is not given the medications in the proper dosage and frequency, then not only will they not recover, but there may also be significant negative effects. Spend the time to clearly explain to your customer what they’ll need to know about the treatments and post-appointment care they’ll be providing to help their pet recover.

Watch Your Language

When discussing treatments and next steps, make sure that you are using language that the client can understand. Remember: they didn’t go to veterinary school. They may not understand exactly what you mean when you tell them their pet is having gastrointestinal ailments, so keep it simple and tell them that their pet is experiencing stomach pain. Patient education is impossible if they feel you are speaking a different language.

These are great tips, but when you are double booked all day, you don’t have time for lunch, let alone the freedom to spend extra time with every client that comes through your door. It simply isn’t realistic to find extra time in an already packed day. Unless, that is, you save time elsewhere. This is where software like the Online Veterinary Reference offered by VPRCloud.com can be useful. It has a suite of tools like a drug search, dosage calculator, and drug information sheets that save you time.

Use tools like this to provide you with more time that you can spend with clients, and provide the veterinary client with information that will keep them coming back time and time again. Sign-up for a no-pressure free trial, and revolutionize your practice.

Save Yourself Hours a Week with This Vet Tool

Being a veterinarian is one of the most stressful jobs out there.

After spending a day explaining complicated treatments and medications to stressed out pet owners and paging through old veterinary books for difficult cases, you are worn out and ready to call it quits.

Unfortunately, you have a pile of paperwork to deal with and patients to call back.

Time is your most valuable resource, and you never seem to have enough of it no matter how many time-management articles and books you read.

Lucky for you, this is not one of those articles. Instead, we are informing you of  vet tools you can use to save you time with each and every patient that comes to your office.

There are 3 tasks you do every day that add up to a significant portion of your job: explaining treatments and medications to pet owners, calculating dosage calculations with that calculator you can never seem to find, and researching different information about medications you prescribe. There are vet tools out there that you can use to shave huge chunks of time off of these tasks.

Prescription & Drug Information Sheets

When you finish up an exam, you then have to walk through all of the different treatments you recommend, medications you are prescribing, and all of the possible side effects and interactions those medications may have. This is made even more difficult because the owner is standing there holding a crying child, on the phone, and trying to put a leash on their barking dog. It is no surprise that you get a call later that day from the patient yelling at you because you never told them not to give their pet medicine with food and now their pet puked on the bed.

Luckily, there is a cloud-based software solution for this very problem from VPR Cloud. They have printable prescription and drug interaction sheets that lay out very clearly all the information they need about side effects, warnings, directions, and more. Instead of a 15-minute discussion repeating yourself time and time again, you have a 90-second discussion and hand them a paper. Now, when they are settled in at home, they can take a look at this sheet and actually focus on what they need to do with their pet.

Dosage Calculator

Calculators are inanimate objects, and yet they find a way to lose themselves every time you need one. You have tried everything to avoid the problem but at the end of the day, nothing seems to work. Even if you do find it, you have to be careful not to make any mistakes as a difficult dog continuously tries jumping off the table.

Save yourself the hassle. That same vet tool mentioned above actually has a dosage calculator as well. All you do is open up the calculator and enter the patient’s weight. All the dosage values are pre-populated saving you time and ensuring accuracy. No need for anymore Wal-Mart runs for calculators.

Drug Interactions & Treatments

While there are 20 or so medications that you use repeatedly, you will always be faced with cases that require a drug you are not quite as knowledgeable about. When this happens, you either turn to Google or Plumb. Both of which have no fast way of finding what you need. You are flooded with useless information about that drug, but you can’t seem to find the one piece of information you need. This is where a searchable database with all current medication information would really come in handy. Somewhere you can quickly look at and get information like common interactions and administration notes. Actually, what would be even nicer is if you didn’t have to open up anything new to find information. This is exactly what you get when you use VPR Cloud. Simply search for a drug, and dig into all the information you need in a fraction of the time it would take for you to dust off your Plumb.

All of these vet tools and more are available using the online veterinary pharmacy reference VPR Cloud. Available from any device you can access the aforementioned tools as well as many others like our owner and patient management tool, interaction matrix tool, and antiparasitics agents tool. Try a no-pressure free trial, and see all the time-saving benefits offered!

 

 

Using Tall Man Letters in Prescriptions

In the veterinary industry, things are constantly changing. From new and innovative technologies to the latest best practices, it is important to stay on top of what is going on. Often, these changes are brought on by common industry problems that you may have experienced first-hand.

The Problem

You have a to-do list a mile long, you have been working for 8 hours, and you have a line of patients waiting on you. With all of this is going on, it is easy to mistake “acetohexamide” for “acetazolamide”. Why do they name the medications so similarly, anyway? Mistaking medications, as you know, can have a disastrous effect on the well-being of your patient. There is, however, a way to avoid a misread prescription: tall man letters.

The Solution – Tall Man Letters

If you aren’t familiar, using tall man letters (a.k.a. uppercase letters) in your prescriptions is a way to make subtle differences in words more noticeable.  You simply use uppercase letters in the section of the word that shares similarities with another. This focuses your attention on what is usually missed. Here are a few examples:

Methylprednisolone      ———-      MethylPREDNISolone

    Methyltestosterone     ———-      MethylTESTOSTERone

 Vinblastine     ———-      VinBLAStine

 Vincristine     ———-      VinCRIStine

There are specific ways that you should use tall man letters for each medication. In a survey conducted in 2008, ISMP discovered that 87% of those surveyed feel that the use of tall man letters helped reduce errors, and 64% reported tall man letters preventing them from dispensing or administering the wrong medication prescription. With these numbers, you can’t afford not to implement tall man letters.

While the idea of using tall man letters is not new, it is becoming increasingly popular in the veterinary industry. Such a simple change can have a huge impact on the accuracy of drug prescription and administration, so why not do it? Many new veterinary software systems like VPRCloud are implementing this as the default when printing out prescriptions and client info sheets. Check it out, and do your part in keeping your practice safe.

I’m Only 25. Should I Feel Burned Out?

Vet tech burnout is real, and the career isn’t all unicorns and rainbows like most people think. It’s more like long hours and a high-pressure company culture. On second thought, it’s more like undesired canine fluids and sleepless nights. You lay awake at night, thinking about whether or not you remembered to plug in the IV pump to make sure the battery didn’t die overnight, not dreaming of cuddles and kisses.

While being a vet tech is a difficult job, there are ways you can make the job more bearable. You can get the love for animals back. It’s not easy, but here are a few tips:

Tip #1: Change Your Schedule

The work-life balance of the average vet tech is, well…. nonexistent. You are scheduled for an 8-hour workday, but you don’t get out of the office until 9:30 on some days. After a while, your friends start asking why you never go out with them anymore. Then, a while after that, they stop asking which is even worse.

If you want to avoid vet tech burnout and rediscover your love for animals, change up your schedule. Work four 10-hour workdays, or three 12-hour workdays. This extra time will enable you to not only get to those chores that you never seem to have time for (what’s dusting?) but even more importantly, it will allow you to have friends again. You will show up to work happier and more productive than you have been in years.

Tip #2: Find a Way to Repair Burn Out

Busy days are hard, happy days are hard, and those days with sad cases are even harder. Even if you work at a great clinic, your job is going to be hard physically, mentally, and emotionally. Find a healthy way to cope. For some people, this is spending time with family, and for others, it is running. Whatever your method, you need to deal with the emotions that follow you home from work. It may be tempting to sit in your La-Z-Boy and watch Netflix for 3 hours, but it won’t help in the long run. Resist!

Tip #3: Embrace the Good

There will always be hard and sad cases. There is no avoiding it. That being said, don’t dwell on them. Get past the bad experiences, and focus on the good. Recognize how valuable they are. Depending on your team, this can either be easy or next to impossible. Be the change. Help coworkers through hard experiences, and congratulate them on the good. Be the change! Not only will it make their lives easier, but they will also return the favor on your bad days.

You have a very important job, and you do great things for so many people. Remember that! Do everything you can to make the most of the time outside work and make work hours as enjoyable as possible. There are many ways to do this. Think about using accessible systems like VPR Cloud to streamline processes and minimize mistakes. Have more of those good days that remind you of the reason you became a Vet Tech in the first place!